Turning document-heavy workflows into clearer supply decisions
Project
Turning document-heavy workflows into actionable opportunities
Year
recent work
Impact in one paragraph
I helped the team understand a document-heavy supply workflow, identify where friction happened across tools, handoffs, and decisions, and translate research into clearer product direction for opportunity management. The work helped reduce ambiguity, surface key opportunity areas, and support better conversations between product, business, and operations stakeholders.
Context
Enterprise supply teams were working with document-heavy processes, scattered information, manual checks, and multiple handoffs.
My role
UX Researcher and service design contributor, working with product, business, operations, and subject-matter experts.
What I needed to learn
How the workflow happened today
Where information was delayed, duplicated, or lost
Which decisions depended on manual interpretation
What users needed to identify and act on opportunities
What I did
Supported research planning and user/stakeholder interviews
Mapped workflows, handoffs, and decision points
Identified friction points and opportunity areas
Synthesized findings into product recommendations
Key insights
Information existed, but it was scattered across documents, tools, and people.
The main friction lived across the workflow, not in a single screen.
Users needed visibility into opportunities, not just another place to store information.
Artifacts
Workflow map · Journey map · Research synthesis · Friction matrix · Opportunity areas · Product recommendations
Outcome
Helped reduce ambiguity, clarify workflow friction, and support product conversations around opportunity management.
NDA note
This case study uses anonymized, modified, and representative content. No confidential company data, business rules, internal records, or proprietary workflows are shown.
Scope of Work
